Returns and Refund Policy

🔄 Returns and Refund Policy

1. Right of Withdrawal / Returns

As an EU customer, you have the right to cancel your purchase within 14 days of receiving your order – without giving any reason.

Conditions for return:

  • The product must be unused, in its original condition, and in the original packaging.

  • The return must be shipped within 14 days after notifying us of your decision to cancel.

📝 To initiate a return, please contact us at: info@seralova.com

2. Exceptions (Non-Returnable Items)

The following items cannot be returned:

  • Opened hygiene products (e.g., skincare products, cosmetics)

  • Gift cards

  • Custom-made or personalized products

3. Return Shipping

  • The customer is responsible for return shipping costs.

  • We recommend using a trackable method, as you are responsible until the item reaches us.

  • If the product is defective or incorrect, we will cover the return shipping cost.

4. Refunds

Once your return is received and inspected:

  • You will be notified via email

  • A refund will be issued within 7–14 business days, using the original payment method

5. Complaints (Defective or Incorrect Products)

If you receive a damaged or incorrect item, please contact us within 7 days with:

  • Your order number

  • A description of the issue

  • Photos of the damage/product

We will offer a replacement, repair, or refund, depending on the situation.

6. Contact

For all return and refund inquiries:
📧 info@seralova.com
📞 +852 5440 9153

 

Company Information:
Company Name: S.H. Solutions
Registration Number: 81194927
Address: Trasmolenlaan 12, Woerden, 3447 GZ, Netherlands